Last updated: June 2025. This policy applies to all registered players and visitors on the vipph app platform in the Philippines.
When you register or use the vipph app platform, we collect certain personal information to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your preferred PHP payment method. We also collect technical data automatically — including your device type, browser, IP address, and session activity — to help us maintain platform security and improve your experience. If you contact our support team, we may retain records of that communication. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). We only collect information that is necessary and proportionate to the purpose for which it is used.
The personal information we hold is used primarily to manage your account, process deposits and withdrawals in Philippine pesos, and provide access to our games and platform features. We also use your data to verify your identity, comply with anti-money laundering obligations, and detect any suspicious or fraudulent activity on the platform. With your consent, we may send you platform updates, promotional notifications, or service announcements through your registered contact details. Aggregated and anonymised data may be used internally for analytics and platform improvement — this data cannot be used to identify you personally. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. Any sharing of data with service providers is governed by strict data processing agreements that limit how your information may be used.
Your personal data is stored on secure servers with access restricted to authorised personnel only. We apply industry-standard technical safeguards — including encryption in transit and at rest, firewalls, and regular security audits — to protect your information from unauthorised access, loss, or disclosure. Passwords are stored in hashed form and are never accessible in plain text by any member of our team. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act. We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by law or legitimate business need. Once data is no longer required, it is securely deleted or anonymised.
As a Filipino data subject, you have specific rights under the Data Privacy Act of 2012 that we are committed to upholding. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request corrections if any details are inaccurate or incomplete. You may also request the deletion or blocking of your data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through the details available on our FAQ page. We will respond to all verified data requests within the timeframe required by applicable law.
The vipph app platform uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most useful to Filipino players so we can continue improving the experience. You can manage non-essential cookie preferences through your browser settings at any time, though disabling certain cookies may affect platform functionality. We do not use third-party advertising cookies or share browsing data with external ad networks. Our cookie practices are reviewed regularly to ensure they remain aligned with current Philippine privacy standards and best practices.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When material changes are made, we will post the updated policy on this page with a revised effective date and, where appropriate, notify registered players through their account or registered contact details. We encourage you to review this page periodically so you remain informed about how we protect your data. Continued use of the platform after any update constitutes your acceptance of the revised policy.If you have any questions about this policy or how your data is handled, please visit our FAQ page for guidance.
Our support team is available around the clock to help with any privacy-related concerns. You can also find answers to common account questions on our FAQ page, or create an account to get started on the platform.